dw52 Privacy Policy — Your Information Is Safe With Us

01Introduction & Scope

Welcome to dw52. This Privacy Policy explains what information we collect when you use the dw52 platform, how we use it, and how we keep it secure. This Policy applies to all dw52 services, mobile apps, and websites.

By creating an account or using any dw52 service, you agree to this Privacy Policy. We treat your privacy as our highest priority and adhere to international data protection standards. Your trust is our greatest asset.

This Policy may be updated from time to time. Registered members will be notified by email of any significant changes. Please visit this page regularly to stay informed of the latest updates.

02What Information We Collect

Dw52 collects certain necessary information to deliver the best possible service. This information comes from three sources: what you provide directly, what is collected automatically as you use the platform, and what is received from authorised third-party verification services.

We do not collect sensitive information such as religion, political opinions, or health data, unless required by law.

03How Your Information Is Used

Dw52 uses collected information only for specific, legitimate purposes. We never use your data in ways that have not been disclosed to you. The primary uses are listed below.

• Account management: Your information is used for registration, login, identity verification, and account security.
• Financial transactions: Your information is required to process deposits, handle withdrawals, and comply with anti-money laundering obligations.
• Service Improvement: Usage patterns are analysed to improve your experience on the platform.
• Contact: Used to send important updates, promotional offers, and support communications.
• Legal compliance: Your information is used to meet regulatory requirements and support fraud investigations.
• Responsible Gaming: Data is used to identify unusual gaming behaviour and provide appropriate assistance to users.

Your separate consent is obtained before your information is used for marketing purposes. You may opt out of marketing communications at any time.

04Information Sharing & Disclosure

Dw52 never sells your personal information. However, certain data may be shared in the limited circumstances outlined below.

• Payment Processors: Only the minimum necessary information is shared with authorized payment providers to complete transactions.
• Identity Verification Services: Information is shared with licensed verification providers for KYC purposes.
• Legal requirements: Information may be disclosed pursuant to a court order or government directive.
• Fraud Prevention: Limited data may be shared with industry-wide security networks.

05Cookies & Tracking Technologies

Dw52 uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

• Essential cookies: Required for login sessions, security, and core site functionality. These cannot be disabled.
• Functional cookies: Saves your preferences such as language and theme settings.
• Analytics Cookies: To understand and improve how the site is used. You may withdraw your consent at any time.
• Marketing Cookies: To show you relevant offers. You can opt out at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect certain site functionality.

06Data Retention Period

Dw52 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: retained for up to 7 years as required by law.
• KYC documents: retained for up to 5 years after account closure.
• Closed account general data: 2 years from the date of closure.
• Support communications: 1 year after the issue is resolved.

Once the retention period expires, your data is securely deleted or anonymized.

07Your Rights & Controls

As a dw52 member, you have important rights over your own information. To exercise any of these rights, please contact our support team.

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Portability: You can receive your data in a commonly used format.
• Right to Restrict Processing: You can restrict the processing of your information in certain circumstances.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

08Protection of Minors

Dw52 services are strictly for users aged 18 and above. We do not knowingly collect information from minors. Age verification is mandatory at registration.

If you suspect that a minor has registered an account by mistake, please contact our support team immediately. The account will be closed without delay and all associated data will be securely deleted.

09Security Measures

Dw52 applies industry-leading technical and organisational measures to keep your information secure. Our security layers are regularly tested and improved.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Password hashing — using the bcrypt algorithm.
• Two-factor authentication (2FA) — optional but strongly recommended.
• Real-time fraud detection — suspicious activity is flagged automatically.
• Regular security audits — conducted by independent third parties.
• Data backups — secure and encrypted.

That said, no transmission over the internet can be guaranteed to be completely secure. Keep your account password strong and never share it with anyone.

10Privacy Policy Updates

Dw52 may update this Privacy Policy from time to time. Registered members will be notified by email in advance of any significant changes.

• At least 14 days' notice will be given before any general changes take effect.
• Changes required by law may take effect immediately.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

11Privacy-Related Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch. Our data protection team is always ready to assist you.

An initial response to complaints or requests is generally provided within 48 hours. Complex requests may take up to 30 days to fully resolve.